You keep the number you’ve always had — on your business cards, on Google, on your truck wrap. Customers dial it just like before. Behind the scenes, your carrier hands the call off to your Regulance number, and Sara picks up. Five minutes, one-time setup, reversible any time.
We send it within four hours of you connecting your calendar. The
number looks like a normal US ten-digit number (e.g. +1 (213) 555‑0142).
You only ever forward to it — your customers don’t see it.
The right steps depend on your carrier. Most operators fall into one of the categories below. If none match, jump to Landline / Other or email us — we’ll do it on a five-minute call.
*72 followed immediately by your Regulance number (with the leading 1, no spaces or dashes). Example: *7212135550142*73 and press Call.**21* + your Regulance number + #. Example: **21*12135550142###21# and press Call.**21* + your Regulance number + #. Example: **21*12135550142###21# then Call.
T-Mobile also supports the alternate code *21* +
number + # on some plans. If the double-star version
fails, try the single-star version.
MVNOs ride on Verizon, AT&T, or T-Mobile’s network, so use the matching code:
**21* ... #)**21* ... #)*72 ...)If you’re not sure which network your MVNO uses, search their support page for “unconditional call forwarding” — that’s the carrier term for what you’re setting up.
service.ringcentral.com as an admin.dialpad.com.If you can’t find the setting, search the provider’s help for “unconditional forwarding”. That’s the technical name and every provider supports it.
spectrumbusiness.net with your account credentials.business.comcast.com.myaccount-business.cox.com; Frontier: frontier.com/login; Verizon FiOS Business: verizon.com/business).*72 + your Regulance number from the actual handset to activate it — the portal will tell you which method your line supports.Google Voice forwarding requires verifying the destination number. If you hit a snag, just reply to your welcome email — we’ll read you back the verification code in real time.
*72 followed by your Regulance number (with the leading 1, no spaces).*72 doesn’t work, try 72#. A handful of regional carriers use a different sequence.*73 from the same phone.Once you’ve enabled forwarding, dial your business number from a different phone (your cell, a coworker’s phone, your spouse’s phone — anything but the forwarded line itself). Sara should answer within one ring with the greeting we configured for your business. If she does, you’re live.
Most often this means the forwarding command was entered with a typo
(extra space, missing leading 1, wrong number). Try cancelling
(*73 or ##21#) and re-entering. If two
attempts don’t work, write us — we can usually see on our side
whether the call is reaching the Regulance line at all.
Yes. Forwarding only redirects incoming calls. Anything you dial from your business phone goes out as your own number, same as before.
Yes — every carrier has a cancel code (usually *73
on wireless or a toggle in the portal on VoIP / cable). Cancelling
takes effect instantly. You don’t need to tell us first.
On the vast majority of US plans, no. Unconditional forwarding is included as a standard feature. A few legacy landline plans charge a small monthly fee (typically $3-$5) for advanced calling features — your carrier will tell you up front if so. We’ve never seen a wireless plan charge for it.
Most operators forward 24/7 — Sara’s entire value is answering every call, including the ones you’re currently missing during business hours because you’re on a job. That said, if you want her on only after-hours, every cable / VoIP portal lets you schedule forwarding by time-of-day. Reply to your welcome email and we’ll help you set it up that way.
Sara collects the caller’s name, number, and reason for calling. If they specifically ask for you by name and it’s urgent, she pages you on SMS in real time so you can call back within a minute. For non-urgent calls, you get a morning summary with every call from the previous day.
Reply to your welcome email or write services@regulance.ai. We’ll hop on a five-minute call and set forwarding up with you. Most operators finish in well under five minutes once they have the right code in hand.